Terms and Conditions

1. Introduction

These Terms and Conditions govern all orders placed with Making It Bloom ("we", "us", "our"). By placing an order or making payment, you agree to be bound by these Terms.

2. Business Details

Making It Bloom operates as a sole trader florist business based in the United Kingdom.

3. Orders

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order at our discretion.

It is the customer's responsibility to ensure all order details, including delivery information, are accurate at the time of purchase.

4. Product Description

All floral arrangements are handcrafted. Variations in colour, size, and design may occur.

For artificial flowers:

• Minor variations in materials, shades, and finish are normal.
• Items may differ slightly from photographs or examples shown.

We reserve the right to substitute materials or components with suitable alternatives where necessary.

5. Pricing & Payment

All prices are listed in GBP (£).

5.1 Standard Orders

Payment must be made in full prior to delivery or collection unless otherwise agreed.

5.2 Orders Over £100

A non-refundable deposit of 25% is required to secure the order.

The remaining balance must be paid no later than 7 days before delivery unless otherwise agreed in writing.

We reserve the right to cancel orders where full payment is not received by the required date.

5.3 Weddings & Events

For wedding and event orders:

• A 25% non-refundable deposit is required to secure the booking.
• The remaining balance must be paid in full no later than 4 weeks before the event date.

Failure to pay the balance by this deadline may result in cancellation of the order without refund of the deposit.

6. Delivery

Delivery dates and times are estimates only and are not guaranteed.

We are not liable for delays caused by:

• Traffic or courier issues.
• Weather conditions.
• Incorrect delivery details provided by the customer.

If no one is available at the delivery address:

• The order may be left in a safe place at our discretion.
• Responsibility transfers at the point of delivery.

7. Transfer of Responsibility

All risk and responsibility for the goods transfers to the customer upon delivery or collection.

We are not responsible for any damage, loss, or deterioration of products after this point.

8. Weddings & Events

Where items are supplied for weddings or events:

• We are not responsible for setup, handling, or display unless explicitly agreed in writing.
• We are not liable for venue conditions, third-party handling, or environmental factors.

We do not guarantee the longevity or condition of flowers once delivered.

9. Cancellations & Refunds

Due to the bespoke nature of our products:

• Deposits are non-refundable.
• Orders cancelled within 48 hours of delivery may not be eligible for a refund.
• Wedding and event orders cancelled within 4 weeks of the event are non-refundable.

Refunds will not be issued for:

• Minor variations in design or materials.
• Issues arising after delivery.
• Incorrect information provided by the customer.

10. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the total value of the order.
• We are not liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, or emotional distress.

Nothing in these Terms excludes liability where it is unlawful to do so under the Consumer Rights Act 2015.

11. Force Majeure

We shall not be liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, illness, supply chain disruption, or transport issues.

12. Intellectual Property

All designs, images, and content remain the property of Making It Bloom and may not be copied or reproduced without permission.

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Acceptance

The customer confirms acceptance of these Terms by:

• Providing written confirmation, including email, message, or digital communication.
• Paying an invoice issued by Making It Bloom.

Both actions constitute full agreement to these Terms and Conditions.